I have 2 Shaw boxes they both say for 4 hr "one moment please" "this channel should be available shortly" I have rebooted these boxes and the main box in the basement. I have the guide ok and the time ok
This could be the result of our digital network upgrade being done in your area. If you have old tier filters left over on the outside of your home (to filter out tiers 1, 2 or 3 in the past), this might be what's going on. I'll send you a private message to follow up on this.
I have the same problem here, lost approx 80% of my channels. I've contacted shaw twice now and still not fixed. The first time he said it would be next day (yesterday), and contacted them again yesterday and he said there is something scheduled for a filter change for the 22nd (10 days since the problem started). pretty poor service for a 13 yr customer. still waiting to see if either guy sent a "rush repair" out or not, but now up to day 3 without cable and still getting billed for it.
I agree that the 22nd seems like an unreasonably long time to wait for this. I would like to see what I can do on this, I will send you an update with more information, so please check your Inbox at the top ^.
I'm having the same issue as well. Not all of my channels but several of them. I also noticed that when they do work, the image quality isn't good - as in there are "streaks", broken audio and video.
When I called the tech support team, they suggested I re-seat the coax cable. It seemed to work briefly but the issue returned and other channels stopped working.
Any other ideas?
In my case there was a filter on my line in the lane that should have been removed after a local area TV upgrade.
The linemen missed it when they cruised by as part of the upgrade. It was hidden out of sight.
Once we discovered I had good signal with the digital box bypassed they knew the problem and came straight away.
How did you go about discovering this? Is there something I can do to try to get Shaw technicians to come fix it?
Thanks in advance!
If you are noticing breaking up of audio and video on some of your channels, this is most likely not due to the Digital Network Upgrade or an outside filter. If this were the cause, you would be seeing the One Moment Please message on the majority of your channels, except the Basic channels which would be coming through clearly.
The breaking up you are noticing (and also the "One Moment Please" message on certain channels), is being caused by a more general cable signal strength issue. If you have already tried the steps found here, please let me know, as we may need to arrange for a service call during a time you are available as the technician would also need inside access for this. I can send you a direct message to set this up.
I seem to having the exact same problem. Powered down the
box, waited 30 seconds, plugged it back in. Still showing a
"ONE MOMENT PLEASE" message after 30 minutes.
That is usually due to a signal issue. Is it the same on all channels or just a few? Also do you have another digital box at the residence, and if so, is it doing the same thing or does it seem to be working?
If it just seems to be the one digital box, you can try some of the steps found here, and let us know if you continue to have trouble.
I do have a second box located in the basement (I have a renter). It seems it has affected all the channels.
I have attempted a complete shut down with no success.
No problem. I've sent a PM to your Community Inbox so we can collect your account info and take a look for you.
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