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DPC3848V Lost packets and high ping times

Question asked by robyrne on Feb 3, 2017
Latest reply on Feb 3, 2017 by shaw-jason

I have a Cisco router (DPC3848V) which has been misbehaving for a few months.  On a ping test I see between 20 to 30% ping loss and ping times of around 400ms on a wired network.  These ping times are high even on my local wired network.  This might be the "puma bug", but still this internet service is not working for me.  I pay $80 a month, but can't stream video consistently.  The internet experience is poor and seems to be caused by this router.  Is there a solution as I can't take this anymore!