Why does the Gateway system delete a paused program at the end of the sched time. Have lost the last few minutes of many shows after pausing the broadcast to answer the phone. Is this a glitch in my system or an absurd design flaw?
Can you not rewind further back? I know it stops rewinding at the beginning, but I'm pretty sure I could start rewinding further back. I could be very wrong though.
Ibmartin, kevinds is correct. Although the progress bar only shows back to the beginning of the present show, if you continue to hold down the rewind button, the show you were watching before the phone call will appear and you can rewind all the way to the point that you originally started watching the show you paused.
The system deletes whatever is still left to watch and will not rewind past the changeover - top or the 1/2 hr. If I change to a different channel and wait til a few minutes past, I can go back and the show is still there but if I'm watching the same channel - poof.
lbmartin is this happening every time your watching cached video and a new show starts? The way the system chooses what video to cache is a bit of a mystery to me, and I have had the same thing happen, but it doesn't do it every time so I'm curious what the difference may be.
No it doesn't happen all the time. I haven't been able to figure out a pattern yet.
After some patience this weekend, there seems to be a link between Canadian channels that override the US feed. Whenever the feed reverts back to the original American provider, the Gateway drops the cache.
testing this now to see if it happens on 7.1.
will let you know. I am assuming i change to a channel that is dsub'ed, hit pause before it switches back and I should see the buffer get lost correct?
can you take a video of what you are seeing as well so we can reference what you are seeing.
I was able to replicate the issue. I am also trying a channel that does not actively have a simsub. If that issue does not happen on that channel, then it is directly related to dsub.
will keep you updated.
If it is a simsub issue it will probably be difficult for Arris to replicate in the states. Do they do simsub anything in the down there?
I Just verified, it for sure happens on the transition from dsub back to network.
in the US they don't have dsub, however they can replicate it here.
THe work around for this issue is to either record the simsub version, or watch the network that is originating the simsub. Ie global over fox.
i verified that this issue does not happen on non simsub programs.
issue has been escalated to Arris.
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