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Report a specific hotspot problem?

Question asked by inverse42 on Feb 15, 2017
Latest reply on Feb 15, 2017 by shaw-shaun

Is there a way to report a problem at a specific hotspot?


I use ShawOpen / Shaw Go WiFi all the time, and generally it works very well.  However, one local spot (probably Gates Park / 2300 Reeve St. in Port Coquitlam) gets practically zero bandwidth a lot of the time, despite giving a strong WiFi signal.  This frequently forces me to turn off WiFi and go to my cellular service to get internet connectivity.  This is in the middle of a park with very few people around, so it seems unlikely to be overloaded from normal use, and the problem has been there consistently for months.