AnsweredAssumed Answered

Free Range App Has Heart Beat Error every 5 mins.

Question asked by holydiver on Feb 28, 2017
Latest reply on Feb 28, 2017 by shaw-phil

Since 7am this morning I get the heartbeat  error every 5 mins. I have not chnaged any software or hardware configurations on my PC in the last few weeks.This app was working fine last night. Any chance this is related to any of the maitenance that was scheduled from midnight to six am this morning??

Very frustrationg trying to watch the news and constantly have to het the retry button.

I am using ie 11.0 on windows 10, same thing I have been using fro months with no issues.

 

 

Just died again.....

 

Customer Service Diagnostics

Build number
62
OS
Windows 10
Browser
IE 11.0
Flash version
24.0.0.221
Status
away from home
Entitlements
tve-linear, tve-vod
Last fingerprint
cloudtv_web_polymer_0_prod_1488293937506_15857
Stream provider
primetime
Video ID
Media ID
Stream ID
Error code
503
Error description
Error aux info
Video Provider
Video Source
Video Title

Outcomes