AnsweredAssumed Answered

Freerange tv heartbeat error every 10-15 minutes

Question asked by pardus on Feb 27, 2017
Latest reply on Mar 4, 2017 by shaw-phil
I keep getting errors watching free range tv on my computer. I have used multiple computers and different browsers. all using the latest software updates. After watching for 10-15 minutes, an error pops up that says heartbeat error and i have to hit retry to reload the page. so annoying. here is the diagnostics the error offered. 
Build number
62
OS
Mac OS 10.11.6
Browser
Safari 10.0.2
Flash version
24.0.0.221
Status
away from home
Entitlements
tve-linear, tve-vod
Last fingerprint
cloudtv_web_polymer_0_prod_1488241240837_17414
Stream provider
primetime
Video ID
Error code
503
Error description
Error aux info
Video Provider
Video Source
Video Title
Dismiss

Outcomes