I was wondering why there is no icon for channel 213 in the Lethbridge, Alberta area on my main TV. I have the XG1 Gateway.
Thanks for reaching out! That's TSN3, correct? I just checked it on our test station here and the channel icon for TSN3 is showing on the guide.
Is this happening on all of your TVs? And how long have you noticed that this has been occurring?
Please try Rebooting your BlueSky TV Box and let us know if that helps.
I have the 2nd generation (not the Blue Sky) Gateway. 213 is channel is CKAL-DT1 from Lethbridge. TSN3 is channel 238 in my area.
Oh ok, sorry for the mix-up bluesky198. Can you please try a Gateway Reset on the main unit and let us know if that gets the channel icon to load up?
No, unfortunately still missing after the reboot. I've been missing this icon since I got the Gateway HDPVR, which was March 16, 2017.
Thanks for trying that bluesky198! I tested on our Gateway here and the channel icon is showing up. We'll have to take a closer look at the Gateway itself.
Can you please check your Community Inbox shortly? We'll be sending you a direct message to grab your account information and take a closer look.
I'm moving to the new BlueSky TV system so this thread will be irrelevant.
Kudos to those who have helped
Your help was not in vain!
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