Shaw has been cutting out our internet regularly for the last three months and I know it doesn't have anything to do with internet being down in our area because we have friends and family who are also with Shaw.
Rest assured that Shaw doesn't have some evil plan to intermittently turn off your internet.
The only time we would have to it off is if you were very behind on bill payments. But if that was the case, we would give you phone calls beforehand and you would have had to contact us to have internet service resumed.
In this case, it sounds like there is a connection issue somewhere. It might be from the outlet to the modem. We have some great troubleshooting steps at Unable to connect to the Internet that should be of assistance. Reconnecting the coaxial cable from outlet to modem and working out any kinks in the cable is often useful.
Or are you seeing this only on wifi devices? If there is wifi interference between the modem and your devices, try changing the modem's wifi broadcast channel. Optimum channels are 1, 6 and 11. Steps to changing wifi channel are at How to Change the Wireless Channel on Your Shaw Wireless Modem.
If you're still finding that your connection is intermittent after trying these steps, let us know. We can help you troubleshoot further.
Lance, your answer is the prime example of runaround stock excuses.
Also, check your bandwidth usage. If you are going way over the monthly cap for your plan and Shaw's bandwidth team cant reach you they will cut off your connection until you call them back.
SheyBear, same thing has been happening to ours. It usually stalls at night, but not always. The entire modem freezes, with all the lights showing it as active, yet no signal being received by my devices. At first we were given the runaround of excuses, -static build up in coaxial cable, -noise in line causing signal drops, -a firmware update, -an internal issue with the modem(2nd modem from the company, same issue and three visits from techs)....After being lied to with patronizing excuses, I have come to suspect the company of saving bandwidth, as another viable possibility. I asked for customer service from Shaw, to have someone contact me to find the real issue, for an ongoing problem......they didn't. So today I called and offered a solution for their last excuse. Why not program a system restart, after all firmware updates, so my modem does not freeze? Interesting point...this would be the second time it happened in under 4 days, so just how many firmware updates are you doing and why couldn't the customer service tell the exact day my modem had a firmware update? They didn't even receive a notice or alarm to say my modem was off last night.
They wouldn't be able to receive a notice that a modem was offline because that would potentially be hundreds or thousands if there was an area issue. The phone reps do however have a way of looking in to the modems history to see if it loses connection repeatedly(they call it flapping and I don't know why). Questions:
Which modem do you have?What is the modem plugged in to? Direct to wall, a power bar, a multiplug thing...
When they say noise in the lines, do they tell you what the noise level is?
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