Shaw has been cutting out our internet regularly for the last three months and I know it doesn't have anything to do with internet being down in our area because we have friends and family who are also with Shaw.
Rest assured that Shaw doesn't have some evil plan to intermittently turn off your internet.
The only time we would have to it off is if you were very behind on bill payments. But if that was the case, we would give you phone calls beforehand and you would have had to contact us to have internet service resumed.
In this case, it sounds like there is a connection issue somewhere. It might be from the outlet to the modem. We have some great troubleshooting steps at Unable to connect to the Internet that should be of assistance. Reconnecting the coaxial cable from outlet to modem and working out any kinks in the cable is often useful.
Or are you seeing this only on wifi devices? If there is wifi interference between the modem and your devices, try changing the modem's wifi broadcast channel. Optimum channels are 1, 6 and 11. Steps to changing wifi channel are at How to Change the Wireless Channel on Your Shaw Wireless Modem.
If you're still finding that your connection is intermittent after trying these steps, let us know. We can help you troubleshoot further.
Also, check your bandwidth usage. If you are going way over the monthly cap for your plan and Shaw's bandwidth team cant reach you they will cut off your connection until you call them back.
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