We recently received a call from Shaw regarding our data usage cap and possible suspensions of service. According to Shaw’s terms of service: “Customers who subscribe to Internet 150 will receive 1 terabyte (TB) of data transfer per month and will not be charged for going over their monthly data allocation”.
While our current data usage may fall outside of “normal” usage expectations (currently 3-5TB/month), we are a large household without cable – where data is consumed through many online services such as Netflix, and upload bandwidth to Amazon Cloud Drive for backups and rsync mounts.
Unfortunately, we are not in the catchment of other service providers; with Telus not even having plans to expand in our neighborhood, therefore we opted for Shaw’s top tier plan to avoid any issues with data caps.
My question is why we are being threatened with a suspension, as a cut in service is certainly a “charge” as per Shaw’s words. Certainly a cut in service is much worse than any monetary charge that could be incurred.