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connecting a hard-wire modem

Question asked by gib on Apr 5, 2017
Latest reply on Apr 7, 2017 by shaw-brayden

I am trying to connect a motorola sb5102 modem to my cable.  I have an existing wireless modem but want to add a hard-wired connection in my home office for faster speed.  The modem appears to function correctly; all the lights go on appropriately, but it will not go 'on line'. I've checked all cables etc.  Is there something that might block it from working?