Channel 551 and few other channels got some problem, it keep got some square on the screen. Channel 551 has more square than others , why?? I already tried the unplug the power, but it still got same problem
Hey mimi-2014 !
Sorry to hear about channel issues! Did you notice this issue very recently, or has it been ongoing for a while? If it started happening within the last hour, we are experiencing some issues on certain channels; we do have an alert up to track it's progress found here: May 13 – National | Pixelation on multiple channels/FreeRange TV Interruption [Resolved]
On this few days afternoon it keep has same problem, last few days it only got few square on screen. But today it got more square and I could not hear sound clearly on channel 551 and few other channel.
Terribly sorry about that mimi-2014! So as Ken mentioned above, there is a National issue occurring right now that is causing pixelization (squares) on multiple channels, so it's likely you're seeing issues being caused by the National outage right now. We're working to have it fixed up ASAP, and we'll post any updates in the alert linked above.
If you experienced this previously, it may be a signal issue going to your cable box. I'd recommend trying out the troubleshooting steps here:
How to troubleshoot poor picture quality / pixelation
Let us know if that helps at all!
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