Where do you send a DCT6416, not under warranty, for repair?
What kind of trouble are you having with it? We may be able to help troubleshoot the problem if it's not a hardware fault. Have you contacted us already?
The internal battery has died and it has lost it's unit address number.
There is no battery, but that sounds like the internal memory has been cleared...
I am sure there are a few people in the Shaw warehouse that could fix it, but I'm not sure they would...
The internal battery is a 3.6 volt Maxell ER 17/33 Lithium Thionyl Chloride Battery.
The internal unit address, 067 22549 96559 172, no longer matches the address on the sticker which is 000 10993 40064 095. The address is going to have to be reprogrammed, so I think this is going to have to be done at a Motorola repair facility.
Interesting... I wonder why it's needed... I wasn't aware there was one.
All the terminals have the UA address, why does it need a battery to keep it, it shouldn't change, Flash memory should have it saved.
Devices that have batteries to keep settings, is usually the clock that is kept, and a few cmos settings.
But the serial number still matches? Mxxxxxx?
I wonder if an employee can just update the UA address in the system with the address your terminal is trying to use.
With the battery disconnected, every time it is powered up, it comes up with a different UA address, so the UA is not stored in non-volatile flash memory. There is an Intel flash memory chip, but it is not powered by the 3.6 v battery, still trying to trace the battery power circuit to find why it is needed. The battery is not dead yet, I think it may have hiccupped in the past to lose the UA.
Unfortunately I don't think that there's much we can do about that, as I've checked with a few people here and there really should be no way that the unit address should be changing at all. I can check it from my end though, so I've sent you a private message. Check your inbox at the top.
Thanks for the reply. The reason the Unit Address (UA) is changing is that I disconnected the internal battery in an attempt to get back to the original UA. So when it was being powered up, the internal battery was not connected and that was causing the UA to change. The PVR is not connected and is non functional so you can't check it. Just looking to find an address for a Motorola repair facility, if you have that, it would be greatly appreciated.
I can check, where do you live? I probably won't be able to find anything though other than what you would find for local electronics repair through your yellow pages or online.
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