AnsweredAssumed Answered

McAfee crashes while adding file to exclusion list

Question asked by molochnikov on May 17, 2017
Latest reply on May 17, 2017 by shaw-lance

McAfee crashes every time I try adding a file to the excluded list in Virus and Spyware Protection. This never happened before, and began with the new update. The crash happens while adding any file.

I have Windows 7 Home Premium.


Here is the Event log:


Faulting application name: mcuicnt.exe, version: 8.4.4019.0, time stamp: 0x58adaf7d
Faulting module name: McVsoShl.dll, version: 19.0.4016.0, time stamp: 0x58a64e58
Exception code: 0xc0000005
Fault offset: 0x000000000000b471
Faulting process id: 0x2b88
Faulting application start time: 0x01d2cf730492622e
Faulting application path: C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
Faulting module path: c:\PROGRA~1\mcafee\VIRUSS~1\McVsoShl.dll
Report Id: 4d3be3ba-3b66-11e7-945a-18037310f225