Lost the channel yesterday for over an hour in the morning, has been a long ongoing situation where it drops out or loses the sound for a few minutes. Gets very annoying, why does this happen.
Sorry to hear that is happening but it should be an easy fix. Most cases like this the problem is related to a signal issue. The first step I would suggest doing is checking the coax cable from the back of the box to the wall.
Check if that is one cable directly from box to wall or if it goes through a splitter or some other device. If it is direct just try unscrewing both ends for 10 seconds then reconnect both. If it is through a splitter try bypassing the splitter and run one cable directly from the wall to the digital box and test that out.
Hopefully one of those steps will solve the issue, if you did have a splitter and bypassing it does fix the issue you can always pick up a new splitter at any of our Shaw retail locations and fix that for good!
I don't understand how a bad signal can affect only 1 channel on a digital box. But if so, my Shaw install from Last August is not as good as my bell self install that I had for 15 years. Looking forward to returning to bell after end of contract.
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