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I'm trying to install internet modem

Question asked by jjc on Jun 16, 2017
Latest reply on Jun 16, 2017 by jjc

I was using the shaw modem & D-link wireless router. I've been trying to install the new Wifi Modem but it will not connect even after I have signed in with the SSID and password.  I've checked all connections,turned off and on, run system checks, troubleshooting, etc... but all I get is "not connected" and "DNS server not responding".   I'm wondering if it's not completely recognizing the new Wifi modem? When I look at the Wifi properties it lists the manufacturer as Ralink Technology Corp. (D-Link) and not the new Wifi Modem but it does list the new Wifi Modems SSID number.  I'm not sure if there is a problem with the new WiFi Modem and I should just take it back and get a new one or can this be fixed somehow?  This is my first time doing this and I would really appreciate any help at all.  Thanks so much