My Mom has a: Motorola DCX3200-M and her Remote (2020BO-B1)
Her remote is not working right - it doesn't always acknowledge a number she has pushed,
very frustrating! I realize this is an older unit - but is it possible to get a new remote? :-)
FYI I've moved this over to the TV forum. If you've tried changing the batteries and that hasn't helped, you can pick up a new remote at any of our retail locations. If you aren't close to a location, we can also arrange to have one mailed out to you. The cost for a replacement remote is $14.95. Let us know if you need any further assistance!
Thanks! I'll try changing the batteries. She's 91 and TV is very important to her. :-)
Nope - changing the batteries didn't make any difference! :-( Mom says she's not going to pay for another remote! Says she's been a local Shaw customer since "Christ was a Cowboy!" - LOL
Thanks for trying! If you bring in the remote to one of our retail locations they should be able to swap it out for you if it's faulty. I know if we mail it out there's a $14.95 charge for sure, but retail can take a look at it for you in person and check the warranty status.
Thanks Tamara! - I think she's had it a "few" years! :-)
I've had other Shaw Remotes that have had issues and the Shaw store would swap it for free every time with no hassle so you should have no issues doing it.
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