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alarm monitoring

Question asked by missionpossible on Aug 30, 2017
Latest reply on Aug 30, 2017 by shaw-jason

When we switched from Shaw's Internet 30 to Internet 150 modem, Shaw's customer service rep. did not mention the following to me:

1) When the Modems are swapped out for a different one it would be "Instant" 

2) Mentioning the above, they did not advise us that our ADT Pulse System would be "IN ACTIVE"


I think this should be part of Shaw's discussion with their customers when swapping out their Old modem's to a New one! 


Thank you