Recording fails

Discussion created by drdanger on Sep 5, 2017
Latest reply on Sep 5, 2017 by shaw-phil

Arris will not record additional channels same time slot.

Shaw has still not corrected problem with guide when more than one channel has the same title.  Specifically TSN 1-5 for events with different feeds on different channels.  System identifies 2nd and subsequent recording requests as "duplicate request" and will not record.  I have gone through all the support and techs multiple times and no fix.  Surely I am not the only one trying to record multiple channels on TSN.

#recording fail