AnsweredAssumed Answered

I can NOT login to My Shaw through a browser

Question asked by winterpeg on Sep 26, 2017
Latest reply on Oct 1, 2017 by shaw-don

Since Sept 10, 2017 I have not beenble to login to MY Shaw through a browser. This started with my installing the new MY Shaw app on my phone. I could not login to the app, so I called Shaw support, who told me to do the reset of my Shaw ID and password.

I did this and I could then login to MY Shaw through the My Shaw app on my phone BUT not through any browser.

Since that time, I have called at least 4 times for some one to resolve this. No one has called me back and the last time, I received an REQ number 0397848 to quote when I call AGAIN!

The entire list of events is on my account. I have tried everything at least 3 times with a different support person.

Does anyone else have this issue? I can ONLY wait so ,long for this to be resolved.