I'm getting constant brief audio dropouts on channel 255, Edmonton. This is the only channel I've noticed it on and it's been happening for about a week. Any solutions/suggestions?
Definitely strange to hear; have not heard of any mass reports with this specific channel having audio drops at this time. Do you happen to notice this issue on all cable equipment in your home, or just on one particular cable box? Channel 255 (A&E) is also on the same frequency as CNN (channel 220); notice any issues when tuning into that channel as a test? The cable line from the back of the equipment, do you see it connecting to a splitter, or is it going directly to the wall jack? Not sure if you have tried any troubleshooting so far, but in general the steps at How to troubleshoot poor picture quality / pixelation can help with audio quirks as well if you haven't tried.
220 is fine. The cable line is split off to a modem. All the connections are secure, that was the first thing I checked when I noticed the issue. There is another portal in the house, but I'm renovating that room and nothing is connected right now. I'll swap portals and see if anything changes. I hadn't thought about trying that till just now.
We can monitor for it here on a test station. Which model of HD box do you have? And does it happen more at one time of day? What length of time between the drops and how long do they last?
Retrieving data ...