I appreciate the service Shaw provides, and have been a long time customer but I did have to wonder what this is about...
"Important Security Announcement - Download the latest firmware for your router" - that is what the very first line reads in an email I got today from Shaw. That is, if your email client is set to display messages in plain text.
For the HTML version you would have to click the "View in Browser" link and pay attention to the browser title bar (see the html excerpt below).
The SPF and DKIM don't lie. The message came from Shaw.
My router does not have an option to update firmware, so it's clear to me that Shaw will handle any required patches.
I contacted support via chat but the agent didn't quite understand what I was talking about. Here's the relevant part from the email message:
From: "Shaw" <email@example.com> ...
X-CSA-Complaints: firstname.lastname@example.org x-job: 10883152_41020185 Message-ID: <email@example.com>
Content-Type: multipart/alternative; boundary="BAZB3ptn0qEB=_?:" ... This is a multi-part message in MIME format. --BAZB3ptn0qEB=_?: Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Important Security Announcement - Download the latest firmware for your router
--BAZB3ptn0qEB=_?:Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: 7bit <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title> Important Security Announcement - Download the latest firmware for your router</title> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" />
If you need the full message with headers please contact me privately.
Again, thanks Shaw for providing a great service.