I changed from Gateway to BlueSky a little over two weeks ago, and as of last Friday I have no TV at all. It says it cannot connect to the platform. Sweet! I called Shaw and the best they could do sending a tech out to fix it (I hope) was about 10 days out. So we have no TV at all - thankfully the internet is still connected and the home phone also.
Service said, when I complained about the delay in a service call, they would put me on an 'overbooked' list - whatever that is. They asked me when I would be available so of course I said Sunday, Monday and Tuesday at virtually any time. What I did not know is that it was wishful thinking they would actually be out earlier than they originally said. I heard nothing from them at all. So here we are on the following Friday, and I don't expect Shaw until next Monday.
This is generally unacceptable. Hire more staff - pay for more overtime - and if that doesn't work, fix BlueSky so it works consistently.
I am expecting an account credit for at least the time they did not fulfill their end of our contract.
Has anyone else had this problem?
Was it a one time thing, or did it happen again?