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Hitron cgnm-2250 5g not showing up

Question asked by timh161 on Oct 14, 2017
Latest reply on May 22, 2018 by nemesco

So I just got a new Hitron cgnm-2250 router from shaw and its supposed to have a 2.4g connection and a 5g connection. The problem I'm having is the 5g connection wont show up in the list of network connections on any device (laptop, cell phone ect.). The 2.4g is the only connection that shows up. I tried looking in the router settings and it says both 2.4g and 5g are turned on yet only the 2.4g is showing up. Any Idea what I'm doing wrong?