Unable to connect to Shaw Passpoint after iOS 11 upgrade

Discussion created by rickatk on Oct 28, 2017
Latest reply on Nov 5, 2017 by shaw-harvey

After upgrading to iOS11 on my iPhone and iPad I have not been able to connect to Shaw Passpoint. Same for my wife. I have deregistered the devices using the Shaw site, deleted the profiles in the iOS devices and re-registered and reinstalled the Hotspot 2.0 profiles. I noticed that my email manager on the Shaw web page was out of service, but that is back and I still can’t connect. The Shaw tech escalated the problem but I haven’t heard back. The problem persists.