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What can I do to improve my RDP connection health and lag

Question asked by willnedw on Oct 26, 2017
Latest reply on Nov 7, 2017 by willnedw

I use an RDP to connect to my office computer from home.  The connection health status bar is only 2 of 4 bars and my lag / latency is awful.  When I perform a speed test, I get great up and download rates.  I previously had Telus as a provider and my connection was seemless and had virtually no lag but now, with the same computers, it is nearly unworkable.  I have performed a traceroute and my company IT support reviewed the results and they noted that there are multiple hops on Shawcable that may be the cause.  Can I streamline the route or change any settings to improve my connection?