Recently CMT - Ch 21 - on Mom's TV box (Motorola DCX 3206) - has no sound and sometimes KOMO Ch 13 has sound issues - flickering sound. - if I check it on our Arris PVR, these sound issues are not present.
Sorry to hear your mom is having audio trouble on her cable box. We can take a look to see if we can help. I checked to see if there were any known issues with either of these channels and I'm not seeing any other reports at the moment. Is her box at the same address as your account? And have you done any troubleshooting so far, like checking to make sure the HDMI cable isn't loose?
- yes, we are all at the same address. (her TV is upstairs - Motorola box) - ours is downstairs (Arris PVR)
OK - I just checked - now CMT - Ch 21 - there is sound. - (She used to have sound but the last couple weeks there was suddenly no sound. ) - it appears to be OK - for now. Not sure if you did something? :-)
The issue with the sound on KOMO Ch 13 - is intermittent, so more difficult to determine if it's gone. I will keep checking and if it continues to have the "flickering sound" issue, I will contact you.
Sounds good! Hopefully it is working again but we can always investigate further if you continue to have problems. Thanks!
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