Video freezing

Discussion created by chris5486 on Nov 5, 2017
Latest reply on Jul 21, 2018 by mikejbc

I had it happen a couple times when starting playback of a recorded show, the video will freeze on the first frame of the show, but audio will continue normally. Stopping playback, switching channels on live tv, playing a different recorded show, or even powering off and back on again will not get rid of the frozen screen, still showing that first frame. Audio remains normal. Only a full reboot seems to fix it. 

Today, it froze when turning on the cable box to live tv. Again, only a reboot fixed it. 

Has anyone else had this problem? Is Shaw aware of the glitch?