Ping issues with Rainbow 6 Siege. I have upwards of 120+ ping in this game while 50 and below in League of Legends, CS:GO and Overwatch. I have port-forwarded even and that had no effect. I believe it is a routing issues because all of my friends living in the same small city as me have around the same ping on the same ISP. I also believe it to be a routing issues because I decided to use a VPN temporarily and it lowered my ping to 90-110. Anyone can check this out for me or try additional steps?
Wow nice work! Any news from Azure or anything else I can do here? How'd you get in contact with them about this? If you didn't post I'd still be trying to get in touch with Shaw or Ubisoft.
Azure support responded with a request for additional information, which I have submitted as of a few hours ago. (Resource type, Source/Destination IPs, Tracerts, etc.). My initial ticket was pretty brief, so I can understand why they would need additional information to being troubleshooting.
I got in contact with Azure through their support portal. I believe you need to be an Azure customer to access this. I just so happen to have some cloud resources rented from them.
So currently, I've submitted the information requested and I am waiting on their response.
I still highly recommend getting touch with Ubi support to see if they can contact Azure regarding the issue. Azure support is tier based, and I imagine Ubi has an expensive commercial Azure service which gives them access to much higher priority support.
If you google, this sort of stuff is pretty common. It isn't the first time I've had an issue where a node in a path is giving bad performance, or the routing is doing something weird like putting you through a node across the ocean. About the only thing you can do on your end is just get a VPN subscription and put your traffic through a VPN. Other than that, you just have to contact the companies running the nodes you're getting routed through and hope you get a rep that's able to escalate the issue for you.
Wow, again thank you for posting after doing all of that. Please keep me posted as to what you hear back from them. I was in the middle of responding to Ubisoft about my original ticket when you posted this. I will see what they have to say on this as well given what I have tried for them as well as what you have posted.
Thanks again!
Can you check your ping right now? I'm getting the usual sub 100 ping (Currently 84 average, from Winnipeg). I seem to be getting routed through a slightly different path and the problematic node is no longer one of the hops. Let me know how it's faring on your end.
Same over here. I have sub 100 as of right now between 80-95. I even checked when you first posted and it was approximately the same. I am hoping it has nothing to do with it not being peak hours or something along those lines. Also I am in Northern Ontario if that helps
We'll see. The routing did change as of about an hour ago, and the node that was pinging high is no longer in my path, so something has definitely changed. I'll keep the ticket open and monitor/log my traces to see if anything changes. Not sure how it is for you, but the sub 100 ping I'm getting right now is about on par with what I usually get, so on my end it's now back to what I consider normal.
I'm keeping the ticket open and give an update should I get one.
I'm having the same issue. This isn't just specific to Rainbow Six, and seems to be an issue with connections to Microsoft's Azure servers, which is what R6 servers happen to be hosted on.
I noticed my ping was higher to the R6 servers for about a week or two now, but thought nothing of it. Last night I also also noted that my ping was equally high to my own Azure server. I checked pings to Azure with Azure Latency Test - Azure Speed Test and it I get similar performance across the board. A quick Google search confirmed my suspicions that R6 was using Azure to host their servers.
Others are having this issue too: Shaw connection to Azure servers
My tracert from last night: https://i.imgur.com/31itMxn.png
My tracert from early this morning (8:30 CST): https://i.imgur.com/r1H65GN.png
My tracert from now (10:00 CST): https://i.imgur.com/ySIj27z.png
It seems like a load issue because my ping was actually relatively normal this morning about 85~ms, before climbing back up to 160 over the course of a few hours. Specifically, if you look the traces, it seems like an issue with 104.44.8.70, which has Azure hops on both sides.
In essence, this is happening after it leaves the Shaw network. At best, Shaw could give them a call and attempt to work with them to resolve, but based on the rep's comment in the other thread, it doesn't seem like they're going to get involved.
I've put a ticket in with Azure through my portal to hopefully bring attention to the issue.