Just got a used ,not new, hitron modem from shaw. My iPhone connected via wifi no problem, but my laptop cannot connect and times out. The issue is not the laptop as the drivers are up to date. How can I make this modem work properly?
That is certainly very odd. Do you have this issue with any other devices? Which network do you try to connect to on your laptop, the 2.4 Ghz or the 5 Ghz network?
I will suggest to give the modem a PIN hole reset with the steps here. This will give it factory settings in which your laptop should be able to connect to.
Tony | Community Mod.
Hi tony, just did the reset,the laptop bow connects but says it has a limited connection, and wont connect to any webpages. just connected to WiFi with my work phone and had no issues. Connected via the 2.4 connection.any other things I can try?
If your laptop is able to connect to the 5G network, have you tested that out and see if you're able to go online? Also, if you have a spare Ethernet cable, able to test a direct connection to our modem, to confirm if there's connectivity?
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