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Picture quality decreased with bluesky

Question asked by neptune21 on Dec 4, 2017
Latest reply on Dec 6, 2017 by shaw-phil

I just got bluesky and a brand new Samsung TV. The picture quality isn't as good with bluesky as it was with my gateway box and the new TV. A shaw technician came over and said "the channels are compressed so it won't be as good. That doesn't seem right. Any suggestions? should I ask for a new box? will new HDMI cables help?