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Sound turns off randomly (picture is fine) after switching to HD box

Question asked by trish_pj on Dec 6, 2017
Latest reply on Dec 8, 2017 by shaw-lance

Sound would randomly turn off in the middle of a program, and this happens on any channel.  It may be due to commercial?  I do notice that it usually happens just before the program goes to commercial, but I can't say for sure.