Where can I get the battery for the Shaw Gateway / Arris Gateway?
Does anyone know how long it lasts?
Also, can I use the phone line jacks on the Gateway rather then a separate Phone Modem?
The battery is ONLY for the telephone service.. And no, the Gateway unit can not replace your telephone terminal.
Shaw doesn't use any multi-service devices. I looked at this years ago hoping that it would power the PVR and hard drive during a power outage.. But no, it won't..
The phone jacks on the Gateway unit are not in use, so you would not be able to get phone service using them. As for a battery for the Gateway, I'm not sure it would be worth it since if the Gateway is unable to communicate with the servers, it remaining powered wouldn't do much for it. I believe this would only be useful if the phone terminal in the Gateway was of use, similar to our current Shaw phone terminals which do have the batteries in them.
Thanks guys. I'm in an RV park with what appears to be somewhat spotty power. I had the gateway on an inverter outlet (meaning it continues to get power even when the power is out) but I moved it to one of the lower outside bays in the RV so it's no longer on inverter power (acts like a UPS). That's why I was wondering about the battery - I thought it might keep the unit going. In it's old location (on inverter power) I was able to watch TV and record shows and VOD right through localized power failures.
In any event, thanks for clearly covering all the bases for me! I might have to move it back to an inverter outlet
Which Gateway do you have? The XG1-A I am pretty sure is 12 volts, you could just plug it into the battery without the inverter.
The MG5225, that won't work for.
I'm pretty sure I got the old one as it has no built-in portal and it's quite large. I bought it used and was told it was a year old but I think that wasn't the case. I was hoping to get the one with the built-in portal and then I would keep it inside the unit (and it would be protected by the inverter).
Doh.. If it has the battery compartment, it has to be the old one..
Another benefit if you do get the newer one, they use a lot less power
Yeah, I would like to get the newer one. I guess there's no way I could trade this one for the newer one?
We are in the process of phasing out Gateway boxes as we've now launched our new BlueSky TV system, but we can definitely take a look into what sort of equipment upgrade options are available to you! Please keep an eye out for a message from us in your inbox, as we will be reaching out to collect account info from you and discuss this further.
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