Solved but only by luck. All of a sudden the voice command would not work on one remote, was the only function on the remote that would not work. tried several resets with tech help on the phone with the remote and with a new one I picked up from the shaw office. Nothing. Service tech booking was made and overnight it started to work again, tech came anyway, he had no explaination. A christmas miracle. I now know the remote setup procedure very well. Anybody with this issue .... and solution? Or just one of those glitches you can't explain.