Hi any one else having the gateway problem where the Technician says
“we are aware of an issue on our end which is currently preventing the Gateways from properly activating. This is being worked on with priority right now by our IT teams ”
No tv service on my cable box or gateway system since Thursday when they reinstalled my tv equipment account info.
How long should I wait ?
Hey allankeir,
Sorry to hear you are experiencing some troubles with your Gateway system. I haven't heard of any reports of Gateway issues. Generally any installation or re-installation of a Gateway system requires a technician on site to ensure the network and equipment are in proper working order.
I'd love to take a further look into this with you. I will send you a direct message to your Community Inbox. Please reply with your home address and phone number so we can get started.
Cheers,
Tony | Community Mod.