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Massive erratic upload speed streaming to Twitch

Discussion created by bwolfman on Mar 9, 2018
Latest reply on Mar 17, 2018 by dvargus

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I've read around the forums of others having similar issues streaming to Twitch via Shaw internet. It was working fine a few days ago and now I'm suddenly experiencing huge and erratic upload speed drops upon starting my stream.

Yes, I've read through a few threads here on the issue.

Yes, I know how to operate my PC and modem.

Yes, I've done speedtests, tracert's, etc.

I've attempted streaming at different times during the day and my upload jumps from 28kb/s to 4200kp/s randomly, this is not an issue with my PC, so I'd have to assume it's an issue with my Hitron CGNM-2250 Modem, a node connection issue, or an issue on Shaws end.

Any help is appreciated.

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9 Replies

bwolfman Mar 9, 2018 11:41 PM
More testing shows that livestreaming to Facebook Live works just fine @ 4000+ kb/s with no erratic jumps in my upload.

Edit: Even more testing shows that I can sustain a solid 5000+ kb/s on YouTube Livestreaming with zero dropped frames or interruptions.
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shaw-shaun @ bwolfman on Mar 10, 2018 9:47 AM
Hey bwolfman, the first safe bet is to have a look over your account and modem statistics to see if there is anything off that we notice. I'll shoot over a message to you to grab your account number so check your inbox!
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vaudi Mar 11, 2018 7:28 PM
Any update to this? having the exact same issue.
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bwolfman @ vaudi on Mar 11, 2018 7:35 PM
The support I received was "everything on Shaw's end is fine, contact twitch".

So no, nothing resolved as it is a Shaw issue.
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shaw-don @ vaudi on Mar 11, 2018 8:19 PM
Hello vaudi

We would like to take a look at your account as well and run some tests. I've sent a DM to your Community Inbox so we can collect your information.
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dvargus Mar 12, 2018 8:20 AM
Shaw REALLY needs to look into this. People are switching to Shaw specifically to get the 150/15 to stream. This has roughly been going on for a year with no real end in sight.

I will be trying the new Arris XB6 modem on Wednesday, I'll post and update if the upload improves.
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bwolfman @ dvargus on Mar 12, 2018 11:35 AM
Cheers, let us know what happens when you have a chance to try out the Arris, dvargus.
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barrybondz Mar 13, 2018 9:32 PM
I too am experiencing issues with streaming to twitch. The upload is very inconsistent to twitches ingest servers. There has to be terrible routing going on. Nothing but dropped frames and an non smooth stream.
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dvargus Mar 17, 2018 10:54 AM
Update: Shaw came to swap the modem. However, speeds had improved by then but nothing has turned back. Not sure if Shaw fixed it or it was just a good day or if the modem has been an improvement. I will update further down the line.
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Massive erratic upload speed streaming to Twitch

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