AnsweredAssumed Answered

Internet slow

Question asked by stanv on Mar 8, 2018
Latest reply on Apr 16, 2018 by

Since the beginning of the week my internet has been running slow on most sites other than google search. Websites will either take an incredibly long time to load or fail to load at all.


I have ran Internet speed tests resulting in download speeds of anywhere between 100 Mbps to 150 Mbps. However, the upload speed tests have been at most 0.08 Mbps but it usually completely fails to test at all. 


This slow speed is experienced on my PC with a wired connection and on my smartphone when connected to Wi-Fi.


I have tried the following in an attempt to fix it:


-Turning off and unplugging the modem and router for several minutes before turning them back on.

-Connected my PC directly to the modem.

-Checking for firmware updates for the router.


None of these solved the problem.


Do you have any suggestions to solved this problem or will I require a tech to come to my home?