World of Tanks/Warships - Unable to Play

Discussion created by drkcrix on Mar 16, 2018
Latest reply on Mar 26, 2018 by shaw-lance

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Having issues playing both of these titles. World of tanks has been constant drops to the login page and with World of warships I can't even get past the login screen/port.

I can play both games just fine on a bell connection, but for what ever reason the route that it is taking on the shaw connection isn't working.

|192.168.2.1 -                             0 |   114 |   114 |    0 |    0 |    4 |    0 |
|10.175.196.1 -                               0 | 114 | 114 |    6 |    7 |   30 |    6 |
|24.244.9.65 -                                 0 | 114 | 114 |   52 |   55 |   78 |   52 |
|rc4ec-be25-1.il.shawcable.net -    0 | 114 | 114 |   67 |   69 |   78 |   70 |
|chi-b21-link.telia.net -                     0 | 114 | 114 |   68 |   69 |   76 |   69 |
|No response from host -           100 |   23 |    0 |    0 |    0 |    0 |    0 |
|92.223.56.15 -                                0 | 114 | 114 |   65 |   69 |   77 |   70 |

This is a WinMTR trace to wotna3.login.wargaming.net

Something is going on between the actual login server and the telia.net route. Are you able to contact the other providers if there is an issue?

Thanks,

Chris

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shaw-don Mar 16, 2018 11:23 PM

Hello drkcrix

Sorry to hear you're having some trouble accessing those games. Are those the only sites you're having trouble accessing? Try doing a ping test to the site. Also try resetting the DNS and try again, see if you get the same results. If you do, try changing to Google's DNS (8.8.8.8) and see if you can connect.

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drkcrix @ shaw-don on Mar 24, 2018 8:41 AM

Hi Don,

I tired 4 different DNS servers last night (8.8.8.8, 9.9.9.9, 4.2.2.4 and default shaw) and it made no difference. I would get into a match and see my ping spike to 999ms before it would kick me out to the login screen. I would also see it after a match ended and I was loading back into the garage.

This and world of warships are the only games that I am having issues with. Division, Warcraft, Pubg and others have no issues and my pings are pretty steady.

I will try later today with just my modem connected to my PC to rule out any issues with my switch or router.

Thanks,

Chris

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drkcrix Mar 24, 2018 12:14 PM

Here is a pingplotter trace to the world of warships login server

Target Name: login1.worldofwarships.com
IP: 162.213.60.66
Date/Time: 2018-03-24 1:03:34 PM - 2018-03-24 1:13:34 PM

Hop Sent PL%     Min     Max     Avg Host Name / [IP]
1   150    0    0.26    3.01    0.37 192.168.2.1 [192.168.2.1]
2   150    0    6.01   18.55    7.79 10.175.196.1 [10.175.196.1]
3   150    0   52.66 116.19   55.09 24.244.9.65 [24.244.9.65]
4   150    0   66.63   72.55   68.37 rc3so-be110-1.cg.shawcable.net [66.163.76.61]
5   150    0   87.35 109.51   89.61 rc1wt-be82.wa.shawcable.net [66.163.76.9]
6   150    0 106.27 122.79 109.66 rc3sj-be60.cl.shawcable.net [66.163.75.90]
7   150 100       0       0       0   [-]
8   150    0 112.52 128.03 114.69 sv5-a9006-edge-1-be20-2000.fe.core.pw [92.223.120.131]
9   150    0 113.25 211.31 116.76 92.223.120.163 [92.223.120.163]
10   150    0 112.63 124.44 114.73 login1.worldofwarships.com [162.213.60.66]

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shaw-tamara @ drkcrix on Mar 24, 2018 2:43 PM

Thanks! How long ago did this issue start? Have you checked in with World of Tanks support to see if they are aware of any issues on their end?

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drkcrix @ shaw-tamara on Mar 26, 2018 8:09 AM

Hi Tamara,

It has been going on now for over a month.

I have contacted support on the game and they are having me do various things but none of them are working.

I have tried connecting to the modem directly and it has the same result as if I was going through my router.

Not sure what else to try at this point.

Thanks,

Chris

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drkcrix @ shaw-tamara on Mar 26, 2018 8:31 AM

Could this be a modem issue?

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shaw-lance @ drkcrix on Mar 26, 2018 2:56 PM

Direct to modem is always best. When troubleshooting, it's always best to simplify.

Let's see if it is an issue with signal to your modem. I"m sending you a private message if you could check your inbox.

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7 Replies

shaw-don Mar 16, 2018 11:23 PM
Hello drkcrix

Sorry to hear you're having some trouble accessing those games. Are those the only sites you're having trouble accessing? Try doing a ping test to the site. Also try resetting the DNS and try again, see if you get the same results. If you do, try changing to Google's DNS (8.8.8.8) and see if you can connect.
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drkcrix @ shaw-don on Mar 24, 2018 8:41 AM
Hi Don,

I tired 4 different DNS servers last night (8.8.8.8, 9.9.9.9, 4.2.2.4 and default shaw) and it made no difference. I would get into a match and see my ping spike to 999ms before it would kick me out to the login screen. I would also see it after a match ended and I was loading back into the garage.

This and world of warships are the only games that I am having issues with. Division, Warcraft, Pubg and others have no issues and my pings are pretty steady.

I will try later today with just my modem connected to my PC to rule out any issues with my switch or router.

Thanks,

Chris
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drkcrix Mar 24, 2018 12:14 PM
Here is a pingplotter trace to the world of warships login server

Target Name: login1.worldofwarships.com
         IP: 162.213.60.66
Date/Time: 2018-03-24 1:03:34 PM - 2018-03-24 1:13:34 PM

Hop Sent PL%     Min     Max     Avg Host Name / [IP]
1   150    0    0.26    3.01    0.37 192.168.2.1 [192.168.2.1]
2   150    0    6.01   18.55    7.79 10.175.196.1 [10.175.196.1]
3   150    0   52.66 116.19   55.09 24.244.9.65 [24.244.9.65]
4   150    0   66.63   72.55   68.37 rc3so-be110-1.cg.shawcable.net [66.163.76.61]
5   150    0   87.35 109.51   89.61 rc1wt-be82.wa.shawcable.net [66.163.76.9]
6   150    0 106.27 122.79 109.66 rc3sj-be60.cl.shawcable.net [66.163.75.90]
7   150 100       0       0       0   [-]
8   150    0 112.52 128.03 114.69 sv5-a9006-edge-1-be20-2000.fe.core.pw [92.223.120.131]
9   150    0 113.25 211.31 116.76 92.223.120.163 [92.223.120.163]
10   150    0 112.63 124.44 114.73 login1.worldofwarships.com [162.213.60.66]
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shaw-tamara @ drkcrix on Mar 24, 2018 2:43 PM
Thanks! How long ago did this issue start? Have you checked in with World of Tanks support to see if they are aware of any issues on their end?
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drkcrix @ shaw-tamara on Mar 26, 2018 8:09 AM
Hi Tamara,

It has been going on now for over a month.

I have contacted support on the game and they are having me do various things but none of them are working.

I have tried connecting to the modem directly and it has the same result as if I was going through my router.

Not sure what else to try at this point.

Thanks,

Chris
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drkcrix @ shaw-tamara on Mar 26, 2018 8:31 AM
Could this be a modem issue?
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shaw-lance @ drkcrix on Mar 26, 2018 2:56 PM
Direct to modem is always best. When troubleshooting, it's always best to simplify.

Let's see if it is an issue with signal to your modem. I"m sending you a private message if you could check your inbox.
Like • Show 0 Likes0
Actions

World of Tanks/Warships - Unable to Play

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