AnsweredAssumed Answered

Loosing internet connection with my thermostat

Question asked by winterpeg on Mar 26, 2018
Latest reply on Apr 13, 2018 by winterpeg

I have lost the internet connection to my thermostat twice this month. I have had to have some one enter the house, unplug the router and then re enter the wifi password again. I have multiple other security devices in the house which always reconnect to the internet with no problems.

The thermostat is the farthest away from the router of all of the devices.Without unplugging the router, the thermostat does NOT see the network. After unplugging, the thermostat then sees the network.I think the issue is that the router is NOT strong enough for the thermostat???????????????

Your new router, with all of the antennas,maybe the solution?

Your comments are appreciated.

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