AnsweredAssumed Answered

Existing customer install fee, new customers no fee???

Question asked by schultzycom on Feb 21, 2013
Latest reply on Feb 21, 2013 by krom

I would love to understand this, I have asked and no one gave me an answer.  Why is it a new customer can get your services installed for free, yet existing customers are charged 30 dolalrs for moving to a new place.  I understand it is for online orders, but Shaw (one of the few companies that I have dealt with) do not allow this change to happen online, even my utility companies for power and gas allowed online changes.  Believe me this is not about the $30.00 its about the principal of it.