Hello,
When I reply to someone who has sent me attached word document, I can longer recover the document. Is there a way to get it back? This appears to happen when I have emailed someone back and forth, so the messages are all grouped together. Thank-you.
Thank-you. I hadn't thought that the sending party had removed it. Is that why it no longer appears?
Hey mikeselby,
Just to correct myself here. When I click reply to an email that has an attachment, that attachment is gone but the sending contact remains. I have to FW the email and manually add the contact to keep the attachment active in the email.
Just to illustrate it,
1. The 5:05 PM email has an attachment
2. The 5:06 PM email is a reply to the 5:05 email and the attachment is gone
3. The 5:07 PM email is the FWD email of the 5:05 and has the attachment
My guess is somewhere along the email chain you have with your contact the attachment may have been too large to keep and thus removed or the contact replied instead of FWD the email and thus the attachment was naturally lost.
Hope this helps!
Hey mikeselby,
Thank you for reaching out! So to understand you have an email with an attachment. If you reply to the email, the attachment is still there. But after a nth time in the chain the attachment is lost? I.e.
Email 1: Attachment
Email 2: Reply to Email 1, Attachment still there
...
Email n: Reply to previous Email, attachment is lost
Just to verify, have you confirmed with the sending part that they didn't remove the attachment in their reply?