I have seen that error before. Can't recall specifically when. Can you cycle the box? Remove the power and coax cable on the back for 2 minutes, then reconnect the coax first and power after.
If that fails let me know if what you are trying to delete is a show from a channel you subscribe to.
yes, these programs were recorded during free-preview for that particular channel.
I have tried your suggestion of cycling power and while coax is disconnected, but the issue presists
Thanks for trying that! Usually the workaround for this is that we can temporarily add the channels so you can delete the recordings, and then we can remove the channels. We can send you a private message to get the account information, but it might be easier to do this in real time via our Chat team. I will send you a DM in case you want to reply there.
I'll try the Chat team
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