AnsweredAssumed Answered

Are the Gateway / Portal supposed to automatically go to HD channel

Question asked by barndog on Feb 21, 2013
Latest reply on Feb 23, 2013 by kevinds

I'm new to the Shaw Gateway, but my installer had mentioned that if I selected an SD program from the guide that was the same as a show being shown on the HD version of that channel, then it would automatically go to the HD channel.


Why won't my Gateway / Portal automatically go to the HD version of the show? I purposely have selected SD shows that are also being shown in HD, and nothing happens. I have to pick to the show from the HD channels in the guide. Not a huge deal, but I was expecting this from the Gateway.


I've switched over from an old Motorola 3216 PVR that would show a little "Watch in HD" in the small info bar at the bottom of the screen to allow you to click OK and go directly to the HD version. My parents have one of the new HD boxes (non-PVR model), and the HD channels show up in the guide in place of the SD channels. You basically aren't able to watch a show in SD if it's also happening in HD.