turrle

Extremely Difficulty with upload speeds

Discussion created by turrle on Apr 17, 2018
Latest reply on Apr 24, 2018 by joshie

So I've had a great time with shaw 150 in 2017. I had it for months but up until the start of January, i've been having a lot of issues. I tend to stream on twitch from time to time and I used to stream at 5000kbs bitrate easily. Now, I can hardly run a stream past 2500kbs (Drops to 1500kbs half of the time or even lower). with 15mbs upload, you would think streaming at 5k bitrate is not that bad. But that isn't the case. I had previously had a technician come to my house to see if cables or the modem was the issue, and had recently swapped the modem, and had talked with tech support for help, yet all the suggestions failed so it lead me here. I tried everything I know to help fix this without sacrificing the quality for the stream. I seen a discussion like this before, however I would want to create a new one for others in case they also have the same problem. Here are some screenshots of the typical tests. I also want to clarify that the stream on twitch would experience lag, buffer issues, and poor quality.

 

  • Note:

PC is connected to a modem

Less that 3 phones are connected to the wifi

  • Twitch Inspector stream bitrate was set at 3500kbs (see screenshot below)
  • Speedtest seems to be fine, however upload was slow to reach up to 15mbs.
  • Dropped frames on obs averaged at 20-30%
  • General Computer Specs:

Ryzen 1600

GTX 1060 6GB

16gb ddr4 ram

  • Testmy Results:

:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 45904 kbps or 45.9 Mbps
Download Speed Test Size:: 50.1 MB or 51328 kB or 52559872 bytes
Download Binary File Transfer Speed:: 5738 kB/s or 5.7 MB/s
Upload Connection Speed:: 3362 kbps or 3.4 Mbps
Upload Speed Test Size:: 1.8 MB or 1856 kB or 1900544 bytes
Upload Binary File Transfer Speed:: 420 kB/s
Timed:: Download: 9.16 seconds | Upload: 4.523 seconds
Tested At:: https://TestMy.net
Test Time:: 2018-04-17 20:37:23 Local Time
Client Location:: Edmonton, AB CA https://testmy.net/city/edmonton_ab
Target:: Dallas, TX https://dallas.testmy.net
Validation:: https://testmy.net/db/DlEc6vKfH.eiBhoQwgO
TiP Measurement Summary (Download):: Min 17.86 Mbps | Middle Avg 52.39 Mbps | Max 67.89 Mbps | 73% Variance
Client Stats:: https://testmy.net/compID/464493143376
User Agent:: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 [!]

 

  • Trace Route to live.twitch.tv

1 1 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 * * * Request timed out.
3 19 ms 11 ms 9 ms 64.59.186.181
4 11 ms 10 ms 12 ms 66.163.70.130
5 27 ms 30 ms 26 ms 66.163.70.77
6 42 ms 40 ms 42 ms rc4ec-be25-1.il.shawcable.net [66.163.75.134]
7 rc4ec-tge0-0-0-4.il.shawcable.net [66.163.65.54] reports: Destination net unreachable.

 

  • Ookla Speedtest link (see screenshot below as well)

Flash Speedtest.net by Ookla - My Results 

Outcomes