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How to reset Arris XB6 modem password?

Question asked by baboo888 on Apr 17, 2018
Latest reply on Feb 8, 2019 by shaw-tamara

After logged in by the default user name "admin" and password "password", the modem prompts to change password. I have therefore changed and saved. However, when tried to login with the new password, the modem says it is incorrect and have locked out after 3 unsuccessful attempts. I am unable to login with the default password nor my new password. Is there anyway to hard reset the modem password or to factory default?