Is TV cable down in Sherwood Park?
If the cable was down, you would have no service.
What do you mean by new digital cable down - old box still working?
All TV's connected to gateway show message To call 800 number to subscribe to this channel for all channels.
TV connected to older digital box is working.
I'm sorry to hear about the trouble that you're experiencing with your Gateway. If the older digital box is working properly, then we'll know it's a problem with just the Gateway. If you haven't tried already, please try the steps here: https://community.shaw.ca/docs/DOC-1047 and let us know how it goes.
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