You guys are peered with Riot Games whose servers are located in Chicago, IL but my connection is routing to Washington instead of directly to Chicago. I need to speak to a tier 2 agent.
The route your connection is going may be the fastest way to connect to their servers. Can you run some traceroutes to the server and Google.ca? Are you noticing routing issues with any other servers or sites?
Tony | Community Mod.
Traceroute to Riot Games: Screenshot - f39700ef4d29a88f58d768e8f6631705 - Gyazo This is definitely not the fastest route to Chicago from Lloydminster, SK. Instead of routing down to Chicago after Edmonton it heads to Washington. Instead of ending at 71-75 ping, it should be 40-50.
Traceroute to Google.ca: Screenshot - 22e7f8c07953b2219cba8895f4bd48a3 - Gyazo Again, routing to Washington instead of Chicago first (most optimal).
I'll send it again since it's taking awhile.
Thank you for the screenshots and more details. I took a read on previous routing issues players experienced on our thread here and see that Riot Games worked with us to resolve the issue.
I would like to send your details to our network engineers to investigate. In several moments, I will be sending you a direct message to your Community Inbox. Please reply with your home address and phone number so we can get started.
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