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Lots of Packet loss and Ping Spikes

Question asked by wstock on May 19, 2018
Latest reply on Jun 6, 2018 by wstock

For about the last 2-3 months, I have been experiencing unacceptable performance with my Shaw 150 internet service.  Youtube constantly buffering, web pages stalling out or slow to load, and rubberbanding and lagging in online games.  I never used to have these issues before, and frankly, paying for the Shaw 150 internet, i wouldn't expect to have them at all. 

 

My internet router has a gateway monitoring function and can monitor my first upstream gateway (on Shaw's network) and I has been triggering 100's of alarms per day for the last few months for Packet loss in 15-30% range, with spikes upwards of 50-75%.  This isn't just something that happens once in a while, it is constant. 

 

Please Help!  I have actually been hitting 90-100% packet loss off and on this morning as I've been typing this post. 

 

Here are some outputs of network analysis that I've been able to gather when I am experiencing issues:  

 

Traceroute to www.google.ca:  (note the first hop...the Shaw upstream gateway...didn't even respond)

1 * * *
2 64.59.178.69          11.891 ms 11.288 ms 11.397 ms
3 66.163.76.22          32.472 ms 39.703 ms 37.700 ms
4 66.163.66.58          40.085 ms 34.459 ms 34.071 ms
5 72.14.196.237        40.137 ms 41.145 ms 34.853 ms
6 108.170.250.226    37.054 ms 34.777 ms 33.465 ms
7 216.239.49.82        37.983 ms
  74.125.252.186         36.195 ms 38.615 ms
8 108.170.235.61      66.076 ms
  216.239.46.127          65.444 ms
  72.14.239.209           73.821 ms
9 72.14.237.113         67.071 ms
  216.239.50.38           66.355 ms
  209.85.248.158         66.741 ms
10 108.170.245.97    67.828 ms 69.718 ms 68.644 ms
11 108.170.233.153  69.071 ms * 108.170.233.155 74.217 ms
12 172.217.3.196 68.675 ms 67.329 ms 73.580 ms

 

Next is a WinMTR output, which is like a combined Traceroute and Ping test in one.  It shows very high packet loss:

 

WinMTR statistics

 

HostLoss %SentRecvBestAvrgWrstLast
24.76.32.134503395645015
rc2nr-be109-1.wp.shawcable.net34503303744913
rc3fs-hge0-7-0-0.mt.shawcable.net41472805520637
rc4fs-be5.mt.shawcable.net35493205523734
72.14.196.23734503305845632
108.170.250.22632513506259854
74.125.252.18637473005424548
108.170.235.6137473007825968
108.170.234.9741472809225965
108.170.245.11353422009835669
108.170.233.1553747306610026469
sea15s12-in-f196.1e100.net37473009330668

 

Finally, a Ping Test to www.google.ca

 

PING www.google.ca (172.217.3.195) 56(84) bytes of data.
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=1 ttl=55 time=66.1 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=2 ttl=55 time=232 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=3 ttl=55 time=64.9 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=4 ttl=55 time=194 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=5 ttl=55 time=81.6 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=7 ttl=55 time=66.8 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=8 ttl=55 time=210 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=9 ttl=55 time=70.6 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=12 ttl=55 time=70.8 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=13 ttl=55 time=65.9 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=14 ttl=55 time=67.1 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=15 ttl=55 time=67.0 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=16 ttl=55 time=74.2 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=17 ttl=55 time=65.1 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=19 ttl=55 time=67.7 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=21 ttl=55 time=175 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=22 ttl=55 time=64.6 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=23 ttl=55 time=74.6 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=24 ttl=55 time=66.1 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=25 ttl=55 time=68.0 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=26 ttl=55 time=65.5 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=27 ttl=55 time=67.9 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=28 ttl=55 time=69.4 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=29 ttl=55 time=76.3 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=30 ttl=55 time=65.8 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=31 ttl=55 time=76.4 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=32 ttl=55 time=65.8 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=33 ttl=55 time=67.7 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=34 ttl=55 time=372 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=35 ttl=55 time=66.7 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=36 ttl=55 time=68.8 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=37 ttl=55 time=76.1 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=38 ttl=55 time=221 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=39 ttl=55 time=69.4 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=40 ttl=55 time=175 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=41 ttl=55 time=65.3 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=42 ttl=55 time=124 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=43 ttl=55 time=65.6 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=44 ttl=55 time=84.7 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=45 ttl=55 time=99.3 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=48 ttl=55 time=433 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=50 ttl=55 time=66.5 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=51 ttl=55 time=65.7 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=52 ttl=55 time=69.4 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=53 ttl=55 time=67.0 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=54 ttl=55 time=74.2 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=55 ttl=55 time=67.1 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=56 ttl=55 time=66.3 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=57 ttl=55 time=65.0 ms
64 bytes from sea15s12-in-f195.1e100.net (172.217.3.195): icmp_seq=58 ttl=55 time=75.2 ms

Outcomes