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XB6 in Bridge Mode - VOIP will not work

Question asked by crownseven on May 15, 2018
Latest reply on Jul 10, 2018 by crownseven

I put my Xb6 in bridge mode, using ASUS as my router.  I'm using a 3rd party VOIP provider which works fine when the XB6 is NOT in bridge mode.  Once in bridge mode though I can receive calls but CANNOT make any outgoing calls. 

 

I worked with my VOIP provide to try and narrow down the issue and we found that for some reason the XB6 was blocking outgoing calls when in bridge mode.  When I take the XB6 out of bridge mode, I am able to make and receive calls just fine.

 

This makes zero sense as the XB6 in bridge mode should not be doing anything other than providing an IP to my router.  Even when connecting my VOIP module directly to the XB6 in bridge mode, no change.

 

This all started happening today after last nights Maintenance outage.  Coincidence? Maybe but I'm thinking not. 

 

Anyone from Shaw have any insight into what could be going on?

 

Help?!

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