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How to get answering machine to work with Home Phone?

Question asked by zer0 on May 15, 2018
Latest reply on May 19, 2018 by zer0

My parents have a cordless phone with a built in answering machine (Panasonic KX-TGF352C).

 

Whenever the answering machine picks up, halfway through the "We are not available, please leave a message..." recording, the line will disconnect and callers can't even leave a message.

 

Since then, we've tried 6 different phones and they all have the same issue. At first we thought it was a phone issue but the answering machine on ALL 6 of these phones work perfectly on a Telus line. So why don't they work with Shaw? What can I do?

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