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User name for new Shaw router

Question asked by courtenayglenn on May 20, 2018
Latest reply on May 20, 2018 by shaw-tony

I have a newly installed Shaw router  (Arris TG3482ER) and cannot log-in. I found the IP address and got to the log-in screen . I have tried admin and cusadmin as the username and I am using the password at the bottom of the router. What is the correct username that I should be using?

I am trying to figure out why my Bose Soundtouch communicates to the router but will not communicate with itunes on my laptop (permissions are set up in itunes), so I wanted to see what kind of a firewall could be inhibiting this.